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Tier-1 brand, mid-level generalist role in Bangalore increases candidate competition.
Strong contact-center and CCaaS consulting focus creates high domain specificity, limiting cross-industry transferability.
Mandatory MBA plus 2+ years experience and domain-specific CCaaS/consulting expectations make shortlisting strict.
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Engage with global clients to design and facilitate tailored interventions for stakeholder alignment and decision-making on complex business challenges.
Leverage expertise in Contact Center domain and transformation strategies including digital, cloud migration, and omnichannel to support client engagements.
Collaborate with senior stakeholders and teams using human-centered systems thinking and design methodologies to deliver sustainable change and competitive advantages.
MBA degree required.
Minimum 2 years of relevant work experience.
Proficiency in English (oral and written).
Travel availability up to 40%.
Experience in Contact Center operations and transformation including KPIs like AHT, FCR, NPS, and workforce management.
Skills in management or strategy consulting with ability to conduct business case development, workshops, stakeholder management, and structured problem solving.
Comfortable applying Agile, design thinking, systems thinking, and change management techniques in collaborative, fast-paced environments.