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Niche content-entitlement role with specialized partner coordination reduces applicant density despite metro location.
Customer service and CRM skills are highly transferable across industries.
No explicit years or certifications; focuses on customer service and CRM skills.
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Manage end-to-end processing of Content Authorization requests for broker research access by collaborating with sales teams, broker partners, and customers.
Resolve customer queries and concerns related to content access maintaining professional communication and update sales teams with comprehensive information.
Track and document communication and request progress using CRM tools to ensure transparency and auditability while suggesting process improvements.
Experience supporting customers via email ticketing systems, chat, or phone calls required.
Proficiency in Microsoft Office Suites, especially Excel; experience with Salesforce or CRM tools is a plus.
Work Experience Required: Not explicitly mentioned in the JD.
Location: India-based role as part of the growing India team.
Demonstrates strong organizational skills, attention to detail, and ability to manage multiple stakeholders in a fast-paced environment.
Analytical and problem-solving skills with ability to tactically execute and write effectively in communication.
Experience collaborating across sales and content provider teams and comfortable maintaining clear records in CRM systems.