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Mid-level generalist title, metro location, and visible customer-facing role increases applicant competition.
Training and facilitation skills transfer across industries; SaaS experience helpful but not essential.
Logistical filters like EMEA shift and required office days plus customer-facing experience create moderate shortlist rigidity.
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Deliver around 3–4 diverse customer-facing product and process training sessions daily in virtual and in-person formats.
Own complete customer training engagements from planning to follow-up, adapting delivery in real time to meet changing customer needs.
Build strong relationships and confidently train varied senior customer stakeholders including administrators, executive assistants, directors, and committee members.
Several years of hands-on experience delivering customer-facing or process training.
Ability to work EMEA shift (1:30 PM–10:00 PM IST) and onsite in Bengaluru office Tuesday through Thursday.
Strong communication, presentation, and stakeholder-management skills with confidence interfacing senior customer stakeholders.
Work Experience Required: Several years of relevant training experience.
Experienced in managing multiple concurrent training sessions and tailoring approaches to diverse customer audiences.
Comfortable owning end-to-end training programs including preparation, delivery, and follow-up.
Possesses background in software or SaaS product training and collaborating with global teams, though not mandatory.