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Tier-1 brand, metro Bangalore, mid-level generalist consulting role, and popular strategy title increase applicant competition.
Requires consulting experience, MBA pedigree, and domain-specific contact center expertise, so fit is highly industry-sensitive.
Mandated premier B‑School MBA and explicit 5-8 years experience tighten candidate screening.
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Collaborate with senior client stakeholders to co-design and implement tailored business strategy and operational interventions.
Facilitate stakeholder alignment and decision-making on complex systemic challenges using human-centered systems thinking and collaborative methodologies.
Support business leaders in solving complex problems, optimizing deals, and stimulating innovation through multidisciplinary collaboration.
MBA/PGDM from a premier B-School with specialization in Sales, Marketing, Strategy, or Analytics.
5-8 years of professional experience required.
Proficiency in oral and written English mandatory.
Notice period: Not explicitly mentioned in the JD.
Experienced in transformation strategy specific to Contact Center Strategy, CCaaS/Cloud Contact Center, and Target Operating Models.
Skilled in AI-led transformations including GenAI, Agentic AI, Conversational AI, and AI platform assessments.
Proven background in consulting with expertise in client advisory, structured problem solving, workshop facilitation, and delivery leadership involving measurable business impact.