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Metro location and mid-level (3-4 yrs) experience increase competition, but niche networking skills moderate density.
Networking and monitoring skills are moderately transferable, but airport/messaging domain specifics increase domain sensitivity.
Explicit experience band, ITIL and networking certifications, and 24x7 shift requirement create moderate filtering.
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Deliver operational support and proactive monitoring for Airport Hub infrastructure and related SITA services to ensure high availability and customer satisfaction.
Manage incident response including detection, tracking, L1–L2 technical support, communication with customers, and escalation to vendors or higher support tiers.
Perform troubleshooting of network components and collaborate with cross-functional teams to resolve incidents and maintain service delivery quality.
Preferable 3-4 years experience in technical support activities related to LAN/WAN equipment and/or Aircom & Messaging domain.
Bachelor’s degree in Computer Science, Information Technology, or related field.
Knowledge of networking protocols and technologies: TCP/IP, DNS, DHCP, BGP, OSPF, MPLS; network security technologies such as VPNs, firewalls, and load balancers.
Experience with network monitoring tools (e.g., SolarWinds, Ngoss) and working in a 24x7 shift environment.
Experience handling external customer support delivering services within SLAs, indicating strong customer service focus and accountability.
Technical operating style centered on monitoring, incident management, and escalation within complex networked environments.
Familiarity with certifications such as ITIL Foundation, CCNA, JNCIP, or PCNSE is a strong signal of technical preparedness and suitability.