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Metro location, mid-level (2-4yrs), generalist operations title, and known startup founders increase applicant density.
Role requires last-mile logistics experience and rider network, limiting transferability across industries.
Explicit 2-4 years requirement plus rider-network, field location, and team-management requirements raise selection strictness.
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Manage sourcing, onboarding, and performance tracking of delivery riders across Delhi NCR zones.
Oversee daily last-mile fleet operations including availability, utilization, shift planning, and SLA adherence to meet delivery targets.
Handle real-time operational issues including rider payments, customer complaints, and fleet productivity with an owners mindset.
2-4 years of Operations/Last-Mile experience in Quick Commerce, courier, or logistics companies.
Graduate degree or higher education level.
Must be based near Sector 84, Gurugram (field role at dark store).
Experience in team management, stakeholder management, and independent decision-making is mandatory.
Has an established network of 2W, 3W, and 4W delivery partners across Delhi NCR zones.
Experienced in quick commerce or related logistics environments with track record in reducing rider turnover and meeting delivery SLAs.
Capable of handling end-to-end operational ownership with strong data management skills (MS Excel, Google Sheets) and real-time problem resolution.