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Tier-1 logistics brand plus generalist operations title and metro location increase applicant density.
Requires logistics/last-mile and outsourced workforce expertise, limiting transferability outside logistics and ecommerce.
Explicit 8–10 years requirement plus domain-specific vendor and last-mile expertise enforces strict shortlisting.
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Own end-to-end management of outsourced Pickup & Delivery Associate (PDA) operations across multiple service centres and cities within the assigned region.
Ensure optimal last-mile workforce planning, vendor governance, and commercial compliance to meet delivery commitments, operational productivity, and cost efficiency targets.
Drive continuous operational improvements, digital enablement initiatives, and stakeholder collaboration for scalable last-mile delivery excellence.
Bachelor's degree in Logistics, Supply Chain Management, Operations Management, Business Administration, or related field required; MBA/Postgraduate in related discipline preferred.
8–10 years of experience in logistics, express distribution, eCommerce, last-mile operations, or outsourced workforce management.
Proven experience managing outsourced manpower, vendor relationships, delivery operations, and commercial governance across multiple locations.
Work Experience Required: 8–10 years
Experienced in leading complex outsourced workforce operations with strong capability in vendor management and operational governance across multiple geographies.
Comfortable working in fast-paced logistics environment with a focus on last-mile delivery, productivity optimisation, and cost control.
Strategic operator with proficiency in workforce planning, commercial controls, digital tools adoption, and stakeholder management in logistics or courier domains.