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Tier-1 brand, metro location, mid-level generalist logistics role, and broad vendor/process scope drive high competition.
Emphasis on card statements, PIN production and email validation creates strong BFSI-specific background requirements.
Requires vendor, statement and complaint management experience despite no explicit years, making shortlisting moderately strict.
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Manage quality control and process improvements for statements, PIN production (including Green PINs), and email validation across multiple cycles and products.
Implement and monitor strategies to increase Green PIN penetration and email validation rates, ensuring adherence to SOPs and operational SLAs.
Coordinate with stakeholders for statement planning, complaint resolution, reconciliation, audit compliance, and reporting of operational metrics/MIS dashboards.
Degree: Graduate or Post Graduate.
Experience: Knowledge and experience in Complaint Management required.
Domain: Preferably BFSI (Banking, Financial Services, and Insurance) sector experience.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in quality control and process management within BFSI or related sectors, ideally in statement, PIN management, or digital payment operations.
Demonstrated ability to implement process enhancements and manage cross-functional stakeholder relationships.
Comfortable working with operational SLAs, complaint resolution, audit compliance, and detailed MIS reporting.