Back
Generalist infra support in metro with mid-level experience and broad skills attracts many qualified applicants.
Core IT support and cloud skills are transferable across sectors but AD/ITIL bias favors enterprise IT roles.
Explicit 2-4 years plus mandatory AD, ServiceNow, network and cloud skills enforce strict shortlisting.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Manage IT infrastructure support including incident, alert, and event handling primarily through ServiceNow ticketing tool in adherence to SLAs.
Document and escalate issues following ITIL standards and company quality management system.
Provide user support for logging incidents, requests, and changes; coordinate ticket resolution; and provide occasional on-site support with adherence to French timezone and holidays.
2-4 years of total work experience in IT support roles.
Mandatory skills: strong understanding of operating systems, MS Office, Google Workspace, Active Directory, VPNs, ServiceNow, firewalls, and network devices.
Degree required: MCA, B.Tech, or other Bachelor's degree.
Cloud knowledge required; AWS Cloud Practitioner certification considered a plus.
Familiar with ITIL framework and practices, capable of adhering to structured incident and problem management processes.
Experience supporting IT service desk operations with good communication skills and customer service focus.
Ability to operate effectively within French timezone and holiday calendar constraints with occasional on-site support.