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Junior metro claims role at a major bank with broad customer-service requirements increases competition.
Banking fraud and VISA claims expertise reduces transferability across industries.
Requires specific fraud/claims regulatory and VISA knowledge despite minimal explicit experience, increasing shortlisting strictness.
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Support and document customer claims information, conduct research, and provide updates on claim statuses.
Identify improvements in customer experience through investigation of complex account activities and appropriate claims handling.
Perform customer support and investigative tasks in a call center setting, escalating issues as needed and collaborating with team members for seamless customer interactions.
6+ months of customer service support experience or equivalent through work, training, military experience, or education.
Ability to apply regulatory and VISA rules to claim decisions.
Strong research, analytical, problem-solving, and data entry skills.
Flexibility to work different shifts and overtime as required.
Detail-oriented individual capable of reviewing multiple information sources and applying complex rules consistently.
Experience or aptitude to work in a risk and compliance-driven environment with focus on accuracy and sound decision-making.
Ability to handle multiple tasks quickly and accurately while maintaining quality standards in a team environment.