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Tier-1 brand and metro Mumbai increase applicant density, but role is security-specialized so competition is moderate.
Requires hands-on firewall/IDS/IPS and vendor-specific skills, making background transferability across industries limited.
Role requires domain certifications and specific security device experience, producing moderately strict shortlisting filters.
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Provide professional remote technical support to clients by identifying, diagnosing, and resolving security and network incidents to meet service level agreements (SLAs).
Use service assurance tools to investigate problems, monitor service delivery, perform maintenance tasks, and update knowledge articles for incident management.
Coordinate with clients, vendors, and internal teams to ensure efficient incident resolution and service recovery, maintaining accurate documentation in ticketing systems.
Bachelor's degree or equivalent in Information Technology, Computing, or related field.
Professional-level certification in networking technologies (e.g., CCNP, JNCIP, ACCP, PCNSP, CCSP) required.
Moderate experience in security technologies (Firewall, IPS, IDS, Proxy) and technical support, including remote support and troubleshooting.
Workplace type: On-site. Notice period: Not explicitly mentioned in the JD.
Experienced in managing and troubleshooting security infrastructure and remote support environments with a technical focus on vendor technologies like Cisco, Microsoft, and others listed.
Demonstrates strong analytical skills with ability to prioritize incidents and collaborate effectively across multiple stakeholders including clients, vendors, and internal teams.
Capable of maintaining compliance with operational procedures, documentation, and service delivery metrics in a structured remote support setting.