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Niche publishing role but metro location and established Wiley brand increase applicant density.
Specialized peer-review and editorial operations expertise limits cross-industry transferability.
Domain-specific publishing and peer-review experience required but no explicit years or certifications.
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Serve as primary customer service contact for editors, editorial offices, and vendors across a segment of Research Publishing journals, managing query resolution via CRM.
Monitor and assess editor and editorial office performance against KPIs, driving continuous improvement and adherence to peer review best practices.
Oversee end-to-end peer review process management at journal level, ensuring workflow optimization, research integrity, and alignment with standards.
Experience managing or supporting peer review processes, editorial operations, or scholarly publishing workflows.
Strong customer service and stakeholder management skills with ability to handle escalations professionally.
Ability to monitor, analyze, and apply performance metrics to drive continuous improvement.
Work Experience Required: Not explicitly mentioned in the JD
Operationally focused on performance management and continuous improvement within scholarly publishing environments.
Skilled in stakeholder communication with editors, administrators, and vendor partners to enforce workflows and behavioral standards.
Experienced in cross-functional collaboration to implement data-driven process optimizations across journal portfolios.