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Tier-1 brand, common frontend title, mid-level (2-5 yrs), and Bengaluru metro create high competition.
Frontend skills transfer across industries, but CCaaS, telephony, and conversational AI requirements increase domain sensitivity to medium.
Explicit 2–5 year range, premier engineering degree requirement, and multiple mandatory frontend and CCaaS skills make filters high.
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Develop, test, and maintain responsive web applications for agent desktop, supervisor dashboards, and admin consoles within CCaaS platforms.
Integrate frontend applications with REST/GraphQL APIs and backend telephony/CTI services while implementing real-time UI updates using WebSockets or similar technologies.
Collaborate in Agile/Scrum teams on production-grade AI and contact center technology solutions, focusing on optimizing application performance and resolving real-time interaction issues.
Bachelor's or Master's degree in Engineering/Technology from a premier Technical/Engineering school.
2 to 5 years of work experience in front-end development and relevant technologies.
Strong proficiency in JavaScript/TypeScript, HTML5, CSS3, and experience with modern frontend frameworks like React.js, Angular, or Vue.js.
Oral and written proficiency in English required.
Experienced in CCaaS platforms and conversational AI technologies (e.g., Google Dialogflow CX, Amazon Connect) demonstrating domain-specific expertise.
Proficient in integrating frontend interfaces with telephony, CTI services, and real-time communication technologies (WebRTC, SIP, WebSockets).
Comfortable working in Agile/SAFE environments collaborating closely with architects, product owners, and developers to deliver scalable, high-performance solutions.