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Tier-1 brand, generalist fullstack title, and Bangalore metro location drive high candidate competition.
Core fullstack and cloud skills are transferable, though CCaaS platform experience increases domain specificity moderately.
Explicit 2-year minimum plus broad technical and CCaaS expectations create moderately strict shortlisting filters.
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Design, develop, and maintain full stack applications supporting CCaaS platforms including front-end UI and back-end services/APIs.
Integrate CCaaS platforms with CRM, quality monitoring, WFM/WFO, and analytics systems using REST APIs, webhooks, and event streams.
Deploy, monitor, and optimize application workloads on AWS services ensuring scalability and reliability, and participate in code reviews, testing, and production issue troubleshooting.
Bachelor's degree in Accounting, Computer and Information Science, Finance, Information CyberSecurity, Information Technology, or Management Information Systems.
At least 2 years of relevant work experience.
Proficiency in English (oral and written).
Exposure to CCaaS platforms such as Amazon Connect, Genesys Cloud, NICE CXone, or Five9.
Experienced in full stack development with a focus on cloud-based CCaaS platform integration and optimization.
Comfortable working with AWS cloud services including Lambda, API Gateway, DynamoDB, IAM, and CloudWatch.
Familiar with Agile/SAFE methodologies and able to collaborate with cross-functional teams including product managers and architects.