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Tier-1 employer, metro Bangalore, and common frontend title increase candidate density.
Core frontend skills are transferable, but CCaaS and conversational AI specifics require domain familiarity.
Mandatory degree and 2-year minimum with common frontend technical requirements yield medium strictness.
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Develop, test, and maintain responsive front-end web applications within a Contact Center as a Service (CCaaS) platform, including agent desktops, supervisor dashboards, and admin consoles.
Integrate frontend applications with REST/GraphQL APIs and backend telephony/CTI services, implementing real-time UI updates using WebSockets or similar technologies.
Collaborate in Agile/Scrum teams to deliver scalable, optimized, and accessible conversational AI and CCaaS solutions with focus on performance, usability, and production issue resolution.
Bachelor's degree in Accounting, Computer and Information Science, Finance, Information CyberSecurity, Information Technology, or Management Information Systems.
Minimum 2 years of professional experience.
Proficiency in English (oral and written).
Travel requirement up to 40%.
Experienced with modern frontend frameworks, preferably React.js, including advanced patterns and state management (Redux, Context API, etc.).
Knowledgeable about CCaaS platforms, conversational AI (e.g., Google Dialogflow, Amazon Lex), telephony integration, and real-time communication protocols (WebRTC, WebSockets).
Comfortable working in Agile/SAFE Agile environments with collaborative cross-functional teams and exposure to cloud platforms (AWS, Azure, GCP).