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Tier-1 brand, mid-level fullstack in metro with broad skillset increases qualified applicant density.
Fullstack skills are transferable but CCaaS/contact-center platform experience raises industry specificity somewhat.
Explicit 2-5 years, premier engineering degree, and multiple mandatory technical skills make filters strict.
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Design, develop, and maintain full stack applications supporting CCaaS platforms including front-end UI and back-end services/APIs.
Integrate and optimize CCaaS platforms with CRM and other systems via REST APIs, manage deployment and monitoring on AWS cloud services under guidance.
Troubleshoot production issues, participate in code reviews and QA activities, and collaborate with cross-functional teams for feature delivery.
Bachelor's or Master's degree in Engineering/Technology from a premier Technical/Engineering School.
2 to 5 years of relevant work experience in full stack development and CCaaS platform integration.
Proficiency in front-end (HTML5, CSS3, JavaScript/TypeScript, React/Angular/Vue) and back-end technologies (Node.js, Java, Python).
Strong experience with AWS cloud services (Lambda, API Gateway, DynamoDB, IAM, CloudWatch) and REST API design/integration.
Experienced in full stack development with exposure to CCaaS platforms like Amazon Connect, Genesys Cloud, NICE CXone, or Five9.
Comfortable working in Agile/SAFE environments with knowledge of CI/CD pipelines and cloud-native development.
Capable of engaging with clients and cross-functional teams, with skills in troubleshooting, solution design, and documentation.