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Tier-1 brand, popular fullstack title, mid-level experience, metro location, and broad skillset increase candidate competition.
Fullstack skills are transferable, but CCaaS and contact-center integration experience increases industry specificity.
Requires explicit 4 years plus specific cloud, CCaaS, frontend and backend skills, resulting in moderate filtering.
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Design, develop, and maintain full stack applications supporting CCaaS platforms including front-end UI and back-end services/APIs.
Integrate CCaaS platforms with CRM, quality monitoring, WFM/WFO, and reporting systems via REST APIs and event streams, ensuring scalability and reliability.
Deploy and configure workloads on AWS services and monitor application health; troubleshoot production issues and participate in architectural and solution design discussions.
Bachelor's degree in Accounting, Computer and Information Science, Finance, CyberSecurity, Information Technology, or Management Information Systems.
At least 4 years of relevant work experience.
Proficiency in English (oral and written).
Experience with full stack development, CCaaS platforms, AWS cloud services, REST API integration, and version control (Git).
Strong hands-on experience with CCaaS platforms such as Amazon Connect, Genesys Cloud, NICE CXone, or Five9.
Proficient in frontend (HTML5, CSS3, JavaScript/TypeScript, Angular/React) and backend development (Python, Node.js, Java), with cloud-native development exposure on AWS.
Familiarity with Agile/SAFE Scrum environments, software solution design, defect management, and integration of digital and omnichannel communication platforms.