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Mid-level Bangalore role at PwC with strong brand but niche conversational AI skills limits candidate pool.
Conversational AI and CCaaS expertise is specialized and less transferable across unrelated industries.
Explicit five-year requirement plus niche CCaaS, LLM, and integration expertise raises shortlisting strictness.
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Design, build, and maintain AI-driven conversational agents (chatbots/voicebots) leveraging CCaaS platforms like NICE CXone, Genesys Cloud, Amazon Connect, etc.
Develop, integrate, and optimize end-to-end conversational AI solutions including NLU models, dialog flows, multi-agent orchestration, and backend services to improve contact center operations.
Collaborate with cross-functional teams and clients, lead technical deployment and troubleshooting, ensure production performance and compliance with best practices.
Bachelor's degree required.
Minimum 5 years of relevant experience in conversational AI, CCaaS platforms, or related technology development.
Proficiency in English (oral and written) mandatory.
Hands-on experience with at least one CCaaS platform and chatbot/NLU engines is required.
Experienced in independently delivering end-to-end agentic AI/chatbot solutions including design, deployment, and post-live optimization.
Strong in programming/scripting (Python, JavaScript/Node.js) with good understanding of AI/ML frameworks, RAG architecture, API integrations, and cloud/serverless services.
Capable of mentoring juniors, defining evaluation metrics, and collaborating within Agile/DevOps environments for scalable AI deployments.