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Tier-1 brand, remote role, and mid-level experience together increase applicant competition despite ServiceNow specialization.
ServiceNow expertise is transferable across industries but requires platform-specific experience and certifications, so moderate transferability.
Explicit 5+ years requirement plus mandatory ServiceNow certifications and module experience drives strict filtering.
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Design, develop, test, and document custom ServiceNow features, applications, integrations, and data migrations aligned with evolving business requirements.
Own maintenance tasks, incident handling per SLAs, and ensure platform health and stability across ServiceNow ITSM and domain-specific modules.
Lead code reviews, mentor team members, and collaborate with stakeholders throughout development, testing, and deployment phases.
Bachelor’s degree in computer science or equivalent experience.
5+ years IT Service Management / ServiceNow experience, including at least 2 years in ServiceNow application development and 2 years writing JavaScript code.
ServiceNow Certified Systems Administrator (CSA) and Certified Application Developer certifications mandatory.
Experience in implementing ServiceNow modules (e.g., CMDB, HR, Employee Center Pro, ITSM) and developing REST/SOAP APIs.
Experienced with ServiceNow Common Service Data Model (CSDM) and managing version control, update sets, and platform upgrades.
Familiarity with SDLC methodologies such as Agile, Kanban, Scrum, or Scaled Agile in a fast-paced IT environment.
Demonstrated ability to build reusable, efficient code and leverage AI technologies to enhance workflows and business outcomes.