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Tier-1 brand plus generalist SCM role, metro location, and mid-level experience increase competition.
Requires shipping and logistics domain experience, limiting transferability across industries.
Requires 2+ years shipping/logistics experience and domain-specific operational skills, making filters moderately strict.
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Own end-to-end customer relationship management for assigned SCM accounts, acting as the single point of contact for operational and service-related matters.
Coordinate supply chain operations including order management, shipment planning, documentation, and delivery execution while ensuring KPI adherence such as On-Time Delivery and cost efficiency.
Generate and analyze performance metrics and reports, lead business reviews with customers, support continuous improvement and process compliance efforts.
Any Graduate degree mandatory.
Minimum 2 years of customer service experience in shipping/logistics domain.
Strong knowledge of end-to-end supply chain operations (Ocean, Air, Road, Warehousing, Customs).
Proficiency in data analysis and reporting tools (Excel, Power BI); strong communication and stakeholder management skills.
Experienced in handling multiple operational priorities within dynamic logistics environments.
Skilled in proactive issue resolution and customer escalation management fostering collaborative stakeholder relations.
Analytical mindset with ability to drive continuous improvement initiatives and support digital adoption for supply chain visibility and automation.