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Metro location and a generic systems title increase applicant competition density.
Infrastructure and security-focused skills are moderately transferable across industries but require specific tooling experience.
Multiple specific tooling and platform requirements increase filtering despite no explicit years requirement.
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Manage and troubleshoot macOS endpoint configurations, patching, compliance, and advanced issues using MDM solutions like JAMF.
Administer and resolve escalated identity access management issues including Okta SSO/MFA and Active Directory account management.
Handle escalated network connectivity problems (VPN, DNS, DHCP, firewall rules) and support collaboration tools (Microsoft 365, Zoom Rooms).
Experience with macOS endpoint management and JAMF or equivalent MDM platforms.
Proficient in administering Okta for SSO, MFA, and lifecycle management plus Active Directory group policies and account management.
Familiarity with network fundamentals (DNS, DHCP, VLANs, firewall rules) and VPN troubleshooting (GlobalProtect, Zscaler ZPA/ZIA).
Work Experience Required: Not explicitly mentioned in the JD.
Comfortable handling complex escalated cross-platform technical issues end-to-end involving endpoints, identity, networking, and collaboration tools.
Experience collaborating with security and network teams to resolve escalated infrastructure and security-related incidents.
Experienced in documenting technical solutions, creating runbooks, and driving knowledge sharing to reduce repeated escalations.