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Strong employer brand, mid-level generalist TAM role, and metro location drive high competition.
Requires industry-specific compliance/banking experience and product knowledge, limiting cross-industry transferability.
Explicit 2–3 years compliance/banking requirement plus technical skillset increases candidate filtering significantly.
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Serve as primary technical and business liaison for assigned client accounts, ensuring optimization of LexisNexis solutions and overall account management.
Proactively monitor client transactions, provide technical recommendations, resolve escalations, and coordinate with internal teams to deliver seamless support.
Lead implementation, documentation of client-specific configurations, and training while managing customer satisfaction and identifying upsell opportunities.
2-3 years of continuous compliance or banking industry experience in a technical support or consulting role.
Proficiency in IP/FTP, SQL Server, IIS, MySQL, XML, Microsoft Networking, API (SOAP, REST), and Microsoft Office 365 applications.
Experience with CRM systems like Salesforce, Jira, Confluence; knowledge of software monitoring tools such as Kibana is desirable.
Willingness and ability to travel domestically and internationally for onsite client support.
Experienced in managing medium-to-large scale systems implementations in compliance or financial crime domains.
Comfortable working directly with client technical and business teams, providing advanced technical and consultative support.
Able to coordinate cross-functional teams, drive process improvements, and manage critical escalations involving leadership stakeholders.