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Tier-1 brand, metro location, and broad generalist senior Ops role with wide skillset amplify competition.
Specialized workforce planning and governance skills are transferable, but preference for large matrixed organization experience.
Explicit 10+ years, mandatory workforce planning, BI and stakeholder skills make screening stringent.
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Own end-to-end demand and supply planning, including forecasting, capacity mapping, prioritization, and fulfillment tracking across multiple business units and geographies.
Drive process excellence by designing, standardizing, automating workflows and governance mechanisms, and maintaining operational discipline through SLAs, KPIs, and escalation frameworks.
Build and maintain executive dashboards and reports, providing senior leadership with data-driven insights on capacity, utilization, risks, fulfillment, and performance to support decision-making.
10–15+ years experience in Business Operations, Resource Management, Workforce Planning, Capacity Planning, PMO, or Delivery Operations.
Hands-on experience managing demand, supply, capacity, resource allocation, and forecasting in large/matrixed environments.
Strong analytical skills with proficiency in Excel and BI/reporting tools (Power BI, Tableau, or equivalent); familiarity with SQL or data/workflow automation highly desirable.
Experience designing and improving cross-functional business processes, with strong operational governance knowledge (KPIs, SLAs, controls).
Proven leader who has built or improved demand and capacity management functions in complex, matrixed organizations rather than solely operating existing processes.
Advanced skills in designing dashboards and reports from scratch and automating manual operational workflows.
Capability to independently influence and manage senior stakeholders, driving cross-team decisions without direct authority, using data-backed insights and scenario analysis.