Back
Mid-level, generalist customer-service role with common title and 5–7 years experience drives moderate applicant competition.
Role requires insurance-specific operations, claims and surrender knowledge, making cross-industry transferability low.
Mandatory 5–7 years experience plus specific service-quality and metrics requirements make shortlisting moderately strict.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Manage office administration and assets related to customer engagement operations at the agency level.
Oversee agent contracting, new business processing, premium banking, surrender retention, service request execution, and claims processing with compliance oversight.
Achieve key performance targets including 70% surrender retention, NPS score of 85, 100% banking within 24 hours, 10-day vendor payment turnaround, and 100% accuracy in Point of Sale requests and customer service.
Graduate or Post-Graduate degree in any discipline.
5-7 years of experience in front-end customer service roles.
Knowledge of service quality and compliance management in insurance operations.
Location: Jamnagar (implied); Notice period: Not explicitly mentioned in the JD.
Experience in managing customer engagement and retention with measurable success metrics like NPS and surrender retention.
Operationally minded with ability to handle multiple functions such as banking, vendor payments, audit compliance, and claims processing.
Comfortable working in a regulated insurance environment with strong quality and compliance focus.