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Strong Tier-1 brand, metro Bangalore location, and mid-level generalist incident role increase candidate competition.
Core incident management and infrastructure skills are transferable, though financial-services/regulatory experience is preferred.
Explicit 5+ years, mandatory major incident/ITIL experience, and specific tooling/platform requirements increase filter strictness.
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Lead major incident management including incident command for P1/P2 incidents from identification to closure, ensuring cross-team coordination and timely resolution.
Conduct root cause analysis and post-incident reviews driving corrective actions and continuous improvement of incident management processes.
Develop and enhance operational excellence initiatives related to major incident governance and incident trend analysis to improve service stability.
Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
5+ years of Systems Engineering or Technology Architecture experience or equivalent.
Experience in Major Incident Management, Production Support, or IT Service Management is required.
Work Experience Required: Minimum 5+ years as indicated; notice period not explicitly mentioned in the JD.
Experienced in leading high-impact, multi-stakeholder major incident responses within large regulated enterprises or financial services.
Strong expertise in ITIL Incident Management principles and operational handling of 24x7 high-pressure environments.
Skilled in executive communication, crisis management, and mentoring junior incident management staff.