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High due to Tier-1 brand, metro location, generalist operations role, and broad skill requirements.
High because fraud, payments, and regulatory claim handling require domain-specific banking knowledge.
Medium because an explicit minimum experience and domain-specific fraud/claims skills are required without certifications.
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Support customers by capturing and investigating fraud and claims information related to Visa Debit Card transactions according to Regulation E and company policies.
Perform detailed research, maintain accurate records, and communicate claim outcomes while ensuring compliance with regulatory and operational standards.
Conduct routine operational accounting activities including reconciliations, billing processes, and support for regulatory reporting to maintain accurate financial records.
6+ months of customer service support experience or equivalent via work, training, military, or education.
Ability to apply regulatory and VISA rules to fraud claim decisions; strong attention to detail required due to complexity of claims.
Proficient in multitasking, data entry, and applying analytic and accounting skills related to transaction and claim assessments.
Work Experience Required: 6+ months customer service support or equivalent.
Experienced in handling fraud claims, with capability to analyze complex account activity and apply regulatory guidelines effectively.
Comfortable working in fast-paced, compliance-driven environments balancing customer service with thorough investigative research.
Skilled in operational accounting functions related to financial statements, reconciliations, billing, and audit support within financial services.