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Tier-1 brand, metro location, and a popular UX Designer title drive high candidate competition.
Role requires enterprise/internal-tools and support workflow expertise, making cross-industry fit sensitive and high.
No explicit years requirement but strong domain experience in internal tools and research required, so medium strictness.
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Design and improve internal customer support tools, including AI-powered features, to help agents resolve issues faster and reduce cognitive load.
Understand and streamline multi-step support workflows into efficient, scalable user experiences that directly impact thousands of global teammates.
Collaborate with Product, Engineering, Data Science, and Operations teams to ensure design solutions align with business goals and teammate needs.
Experience designing UX for complex systems, internal tools, or workflow-driven products like customer support tools or AI-assisted tools.
Proven ability to independently plan and execute user research such as contextual inquiry, interviews, and usability testing.
Must be based in India and ready to work primarily in U.S. time zones for global collaboration.
Work Experience Required: Not explicitly mentioned in the JD.
Skilled at translating user needs and operational constraints into clear design solutions and product requirements for complex systems.
Experienced in synthesizing research into actionable insights that drive product and design decisions.
Able to design for real-world, high-pressure environments involving high-volume workflows and multitasking.