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Strong brand, remote hiring, and a generalist IT manager role increase candidate competition.
Helpdesk and IT support skills transfer easily across industries.
No explicit years but managerial experience and platform skills required, so moderate strictness.
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Lead and mentor the first-line internal IT support/helpdesk team to ensure smooth daily operations and staff development.
Manage customer support requests through ticketing system, ensuring timely resolution or escalation as needed.
Identify recurring issues and opportunities for automation or documentation to improve IT support quality and efficiency.
Proven experience leading and managing a small IT support or helpdesk team.
Degree in IT-related field or relevant professional experience in IT operations.
Experience working with both macOS and Windows operating systems.
Must have strong English communication skills for professional verbal and written exchanges.
Experienced in high-volume, 24/7 IT support environments with emphasis on first-line troubleshooting and escalation.
Operationally focused leader who can improve processes by analyzing support trends and implementing automation.
Comfortable supporting a diverse, global workforce remotely with excellent customer service skills.