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Generalist operations title, mid-level experience, and metro location increase applicant competition.
Requires specialized Absence Management and US healthcare claims experience, limiting cross-industry transferability.
Mandatory 4+ years and specific Absence Management/US claims experience tighten candidate filters.
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Own documentation and maintenance of SOPs and operating instructions ensuring process accuracy and compliance with SLAs.
Manage participant issues and workflow resolutions working closely with team leads to ensure timely and accurate service delivery.
Drive operational excellence by identifying, researching, and recommending process improvements and supporting client delivery through audits and quality checks.
Bachelor’s degree in B.Com, B.A, or BBA (No full-time MBA, MCA, B.Tech, BE, or B.Ed).
Minimum 4 years of relevant work experience including Absence Management or US healthcare claims processing.
Excellent verbal and written communication skills; proficiency in Office tools.
Ability to work evening/night shifts as per business requirements.
Experienced in client administrative environments with strong workflow and process management capabilities.
Capable of cross-training and supporting peak workloads across multiple clients and groups.
Detail-oriented with a focus on compliance, quality checks, and process documentation in operational settings.