Back
Generalist back-office role with moderate employer brand attracts steady applicant volume.
Core transaction-processing skills are transferable, but benefits-specific rules require moderate domain knowledge.
No explicit years but mandatory typing, SLA, and compliance skills increase screening rigidity.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Process all activities related to client benefits plans accurately and timely, meeting or exceeding client SLAs.
Develop and maintain strong understanding of client plan provisions and ensure all related documentation (SOPs, knowledge repositories) is current.
Resolve participant issues and inquiries using case management tools and collaborate with Customer Service, Technology, and Shared Services teams for issue resolution.
Bachelor's degree in any discipline excluding B.Ed., LLB, B.Tech, BE, B.Sc(IT), full-time MBA, MCA, PDDCA, or any 2-year regular postgraduate professional degree.
Experience: Preferred in back-office operations or similar transaction processing roles; ability to operate in high-volume, deadline-driven environments.
Typing speed of minimum 25 WPM with 90% accuracy.
Proficiency in MS Office applications and good verbal and written communication skills.
Experienced in handling transaction-based processing in benefits or related operations with strong attention to detail.
Capable of prioritizing tasks effectively to meet tight deadlines and service level agreements.
Able to collaborate across cross-functional teams (Customer Service, Technology, Shared Services) for issue resolution and process adherence.