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Generalist DevOps role, 2+ years, remote option and broad skillset attract many applicants.
Core infrastructure and monitoring skills are broadly transferable across industries.
Mandatory 2+ years, DB and support experience with preferred certifications indicate moderate filtering.
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Provide escalated technical support and lead resolution for complex production issues involving servers, networks, and external services.
Install, configure, monitor, and optimize production infrastructure including servers, applications, and databases ensuring continuous health and performance.
Perform root cause analysis on incidents, manage ticket ownership through resolution, and execute user acceptance testing in production environments.
Bachelor’s degree in computer science, electronics, telecommunications or equivalent work experience.
At least 2 years of professional experience in application support, technical customer support, problem management, databases, or programming.
Experience with production server hardware/software installation, monitoring, and troubleshooting.
Preferred certifications include Oracle OCP, OCA, SQL Server Certified Engineer; exceptional customer service and communication skills required.
Experienced troubleshooting complex technical issues in production environments with strong problem management and root cause analysis skills.
Comfortable working individually to take full ownership of escalated support cases and coordinating with internal teams or vendors.
Skilled in monitoring application and server health using metrics and alarm tools, with the ability to interpret logs and execute corrective actions promptly.