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Niche US pension skills but known employer and junior level produce moderate competition.
Role requires specialized US benefits/payroll knowledge, limiting cross-industry transferability.
Explicit 1–2 year requirement and mandatory US pension/401k payroll skills create strict filters.
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Process all activities related to client benefits plans accurately and timely, ensuring adherence to SOPs and client SLAs.
Resolve participant issues using case management tools and collaborate with cross-functional teams for issue resolution.
Maintain and update all process documentation, SOPs, and client plan knowledge repositories; support quality checks and compliance efforts.
Bachelor's degree in any discipline.
1-2 years experience preferred in US pension / 401k / payroll administration.
Proficiency in Excel at intermediate level (formulas like VLOOKUP/XLOOKUP, pivot tables).
Work Experience Required: 1-2 years preferred; Notice Period: Not explicitly mentioned in the JD.
Experience in US-based pension, 401k, or payroll operations with strong process adherence focus.
Ability to manage deadline-driven, transaction-intensive work with accuracy and process compliance.
Collaborates effectively across customer service, technology, and shared services teams to resolve operational issues.