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Specialized US 401k/pension skills narrow talent pool, but junior level increases applicant volume.
Role requires US pension/401k domain knowledge, limiting cross-industry transferability.
Requires specific US pension/401k experience and intermediate Excel skills, producing moderate filtering.
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Manage and execute all client benefit plan operations adhering to documented procedures and SLAs, including transaction-based processing and issue resolution.
Maintain and update SOPs, knowledge repositories, and client plan documentation to ensure process accuracy and compliance.
Collaborate with cross-functional teams (Customer Service, Technology, Shared Services) to resolve participant issues and support continuous process improvements.
Bachelor's degree in any discipline.
1 – 2 years of experience in US pension, 401k, or payroll administration preferred.
Proficiency in Excel at intermediate level (VLOOKUP/XLOOKUP, IF formulas, pivot tables).
Work Experience Required: 1 – 2 years in related domain (US pension/401k/payroll).
Experienced in US pension/401k/payroll benefits operations with focus on accuracy and SLA compliance.
Capable of managing detailed, transaction-based processes and documentation in a deadline-driven environment.
Strong collaborator able to communicate effectively with multiple internal stakeholders and contribute to process improvement initiatives.