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Mid-level generalist operations role in Gurgaon with common title, metro location and known brand drives high applicant competition.
Core operations and process skills transferable, but health-navigation domain knowledge favors candidates with healthcare experience.
Mandatory 4+ years, degree restrictions, and shift requirements impose moderate candidate filtering.
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Ensure timely and accurate information delivery to all participants within Health Navigation process.
Drive process improvements, documentation, and knowledge transfer to support operational excellence.
Manage workflow, resolve participant issues, and ensure compliance with client SLAs and quality standards.
Bachelor’s degree in B.Com, B.A, or BBA only (No full-time MBA/MCA/B Tech/BE/B Ed).
Minimum 4 years of relevant work experience.
Must be able to work evening/night shifts as per business requirements.
Basic computer skills including MS Office and Excel.
Experienced in operations workflow management within client service environments, preferably health navigation.
Able to meet client SLA and quality metrics with strong analytical and detail orientation.
Comfortable working under pressure with strict deadlines and capable of self-directed learning and process improvement initiatives.