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Mid-level generalist operations role with broad requirements and common applicant pool.
Prefers absence management/US healthcare claims experience, making cross-industry transfer moderately limited.
Requires explicit 2-4 years, degree restrictions, and preferred US healthcare claims experience.
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Ensure timely and accurate information delivery to participants adhering to client SLAs and quality standards.
Identify and resolve process issues, delays, and quality problems, recommending and executing solutions in collaboration with team leads.
Manage documentation, SOP compliance, and efficiently prioritize work to meet performance standards in a fast-paced environment.
Bachelor’s degree in B.Com, B.A, or BBA only; Full-time MBA, MCA, B Tech, BE, B Ed degrees not accepted.
2-4 years of relevant work experience; experience in Absence Management or US healthcare claims preferred but not mandatory.
Ability to work evening/night shifts as per business requirements.
Basic computer proficiency (MS Office, Excel) and strong verbal and written communication skills.
Experienced in operations involving client SLA management and quality score maintenance, especially in Absence Management or US healthcare claims domain.
Capable of logical reasoning, critical thinking, and handling complex client plans to communicate simply for decision making.
Comfortable working under short deadlines in a fast-paced, process-oriented environment with a focus on continuous learning and ownership.