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Generalist mid-level operations role attracts moderate applicant density at known HR-tech employer.
Core operations skills transferable, but preference for US absence/claims knowledge raises domain specificity.
Explicit 2-4 years requirement plus preferred US healthcare experience creates moderate filtering.
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Ensure timely and accurate delivery of information to all participants, meeting client SLAs and quality standards.
Identify process issues, delays, and quality problems; recommend and implement improvements.
Collaborate with leads to resolve participant issues and ensure adherence to SOPs and performance standards.
Bachelor's degree in B.Com, B.A, or BBA (Full-time MBA/MCA/B Tech/BE/B Ed degrees not accepted).
2-4 years of work experience.
Ability to work evening/night shifts as per business requirement.
Basic computer knowledge including MS Office and Excel; excellent verbal and written communication skills.
Experience or domain knowledge in Absence Management or US health care claims preferred.
Strong analytical skills with attention to detail, able to prioritize and produce high volume work efficiently within performance standards.
Operates effectively under short deadlines in a fast-paced environment, taking ownership of self-learning and development.