Back
Tier-1 brand, popular DevOps mid-level role (3-5 yrs) attracts many qualified applicants.
Core AWS/Kubernetes skills are transferable but telecom eSIM/platform context raises domain specificity moderately.
Explicit 3-5 years and mandatory AWS, Kubernetes, monitoring, scripting, and on-call requirements increase selectivity.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Act as primary escalation point for complex technical incidents beyond L1 scope, ensuring resolution within SLAs for Rakuten Mobile's critical telecom applications including eSIM service.
Conduct deep-dive troubleshooting across applications, data, integrations, and infrastructure (AWS, Kubernetes, microservices) using monitoring tools like Loki, Sentry, CloudWatch.
Collaborate with internal and client DevOps teams for incident resolution, contribute to root cause analysis, stability improvements, and operational readiness including switchover/failover tasks and release validations.
Bachelor's degree in Computer Science, IT, or related technical field from recognized university.
3-5+ years in L2 or application support role within a 24/7 operational environment.
Proven hands-on experience with AWS cloud services, Kubernetes, microservices, Linux/Unix administration, and scripting (Shell/Python).
Proficiency with monitoring and ticketing tools (Grafana, Prometheus, ELK, Loki, Sentry, Jira, ServiceNow, Zendesk). Notice period: Not explicitly mentioned.
Experienced in troubleshooting complex cloud-native telecom applications and infrastructure in high-availability 24/7 environments.
Strong analytical thinker comfortable bridging L1, L3, and DevOps teams to drive incident resolution and continuous service improvement.
Familiar with CI/CD, ITIL practices, and skilled in documentation and mentoring L1 support to enhance operational knowledge and stability.