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Tier-1 brand, mid-level generalist role in metro with broad skillset increases candidate competition.
Technical support skills are transferable, but enterprise financial-services domain experience is preferred.
Explicit 5+ years plus mandatory DB, middleware, scripting, monitoring, and cloud skills enforce strict filters.
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Own incident management including troubleshooting, root cause analysis, and resolution of complex application and infrastructure issues to ensure high system availability.
Perform proactive monitoring, health checks, and preventive maintenance to minimize business impact and maintain service continuity.
Support release, deployment, and configuration management activities, including validation during maintenance windows and environment consistency across production and non-production setups.
Bachelor's degree in Computer Science, IT, Engineering, or related technical field.
Minimum 5 years experience in application support, technical support, or systems engineering, preferably in enterprise or financial services.
Proficiency in Shell scripting (Bash), PowerShell, or Python; strong SQL skills; working knowledge of middleware/web servers and messaging queues.
Experience with monitoring tools (e.g., Splunk, ELK, AppDynamics), ITSM platforms like ServiceNow or Jira, and version control systems such as Git or Bitbucket.
Experienced in bridging L1 support and L3 engineering teams with strong escalation and collaboration skills in fast-paced enterprise environments.
Comfortable managing multi-layered technology stacks including databases, middleware, cloud/container technologies, and infrastructure monitoring.
Capable of detailed documentation and knowledge management to improve team efficiency and support processes.