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Tier-1 brand, metro location, common operations title, and broad skill requirements increase candidate competition.
Role demands logistics/Supply Chain domain knowledge and contract handling, making cross-industry fit moderately sensitive.
Requires minimum 2 years and SCM-relevant experience, so moderate strictness in screening.
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Manage end-to-end customer interactions and ensure timely resolution of queries and disputes across multiple channels.
Support customer onboarding, contract administration, and maintain long-term customer relationships.
Collaborate with internal stakeholders to maintain accurate records and deliver a seamless customer experience globally.
Graduate in any discipline.
Minimum 2 years of relevant experience, preferably in Supply Chain Management or related field.
Strong verbal and written communication skills.
Basic knowledge of MS Excel and ability to work with data and reports.
Experienced in managing diverse customer channels and case management within logistics or supply chain operations.
Comfortable working collaboratively across internal teams and handling contract and dispute management.
Capable of maintaining detailed, accurate data in customer management systems for operational excellence.