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Strong employer brand, mid-level generalist role, metro location, and 5+ years experience increase applicant competition.
Highly domain-specific networking and security skills reduce cross-industry transferability.
Specific 5+ years plus mandatory networking, firewall, VPN, and packet-capture expertise enforces strict filtering.
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Resolve highest complexity and critical technical support issues escalated from Level I and II support within TAC.
Provide second line phone/email consultation for debugging complex security and network problems independently.
Interface with Engineering to reproduce issues, assist with testing, and contribute to product feedback and documentation.
5+ years of support and networking experience including general firewall and packet filtering troubleshooting.
Strong knowledge of network and application protocols, GRE, IPSec, PAC files, Authentication methods (SAML, Kerberos), HTTP methods, IPv4/IPv6, routing, and DNS.
Proficient with network troubleshooting tools like Wireshark, traceroute, MTR, and tools like Fiddler.
Work Location: Hybrid role based in Bangalore or Mohali. Work Experience Required: At least 5 years in relevant networking/support roles.
Experienced with firewall, VPN, and Zero Trust environments, plus familiarity with Forward Proxy and cloud platforms (AWS, Azure).
Skilled in cross-platform environments including Linux, Windows, and MacOS operating systems.
Demonstrates strong ownership in managing complex, high-impact customer issues and collaborating effectively with engineering and support teams.