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Metro mid-level role with known SaaS brand but specialized network vendor requirements limits applicant density.
Specialized enterprise network vendor and NOC experience required, so candidates from other domains have limited fit.
Explicit 3-5 years requirement plus mandatory Meraki/Palo Alto/ VPN skills increases filtering stringency.
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Oversee and support global enterprise network infrastructure, including monitoring, maintenance, patching, upgrades, tuning, and performance optimization.
Manage core network technologies such as Cisco Meraki switches, wireless access points, Meraki and Palo Alto firewalls, Global Protect VPN, and Portnox, including setup for new office sites.
Provide 24x5 shift support including weekend on-call rotations, handling escalations, ticket management, troubleshooting, and documentation maintenance.
3-5+ years experience supporting global enterprise network infrastructure.
Strong hands-on experience with Cisco Meraki, Palo Alto, Global Protect VPN, and Portnox.
Bachelor's degree in Computer Science, Computer Engineering, or equivalent experience.
Must have reliable internet for remote work; availability for 24x5 shifts with weekend on-call rotations.
Experienced in configuring and deploying network infrastructure for multiple global office sites from scratch.
Comfortable working within IT Operations Management (ITOM) tools for alerting and monitoring network and SaaS services.
Skilled at collaborating with a globally dispersed team and managing escalations promptly to ensure network stability.