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Strong employer brand, metro location, and mid-level generalist network role increase candidate competition.
Network engineering skills are moderately transferable across industries but favor enterprise network experience.
Explicit years requirement and mandatory Cisco/Palo Alto network skills indicate stringent technical filters.
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Provide comprehensive support and maintenance for global network infrastructure including monitoring, alert management, patching, upgrades, and tuning.
Lead setup and configuration of network infrastructure for new office sites and act as escalation point for complex troubleshooting to ensure timely remediation.
Manage ticket queues, escalations, work in 24x5 shift rotations including weekend on-call support to ensure network stability and reliability.
3-5+ years experience supporting network infrastructure in a global enterprise environment.
Hands-on experience with Cisco Meraki Switches, Palo Alto firewalls, Global Protect VPN, and Portnox.
BA or BS degree in Computer Science, Computer Engineering or equivalent experience.
Must have reliable internet for remote work; ability to work rotating shifts and on-call weekends.
Experienced in planning and executing network setups for new office sites with strong troubleshooting escalation capabilities.
Skilled in IT operations management including monitoring, alerting, ticket management and collaboration with a globally dispersed team.
Comfortable working in a 24x5 operational support model with flexibility for shift and on-call coverage.