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Metro mid-level web-infrastructure role at VC-backed startup with broad requirements and US-hours, causing high competition.
Technical web-infrastructure and customer-integration focus is moderately transferable across SaaS and web companies.
Explicit 2–5 years, mandatory web-infrastructure skills and required US hours create strict shortlisting filters.
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Own end-to-end technical implementation for new customers, including environment review, setup, verification, and issue diagnosis across websites, APIs, networking, and web infrastructure.
Directly communicate with customers, including in-house developers, agency partners, and marketing teams, to configure, validate, and explain technical issues in simple terms.
Reduce recurring implementation issues through documentation, process improvements, and feedback to Product and Engineering teams.
2 to 5 years of relevant experience; candidates with hands-on web infrastructure experience are also considered.
Strong technical knowledge of HTTP/HTTPS, DNS, domains, reverse proxies, CDNs, caching, SSL, and basic networking sufficient for debugging.
Ability to work US time zone hours (6pm to 3am) due to customer location.
Strong written and verbal communication skills to clearly explain technical issues to non-technical stakeholders.
Experienced troubleshooting and diagnosing complex web infrastructure issues integrating customer setups with product solutions.
Comfortable managing multiple open technical issues independently with strong investigative skills and ownership.
Able to translate technical findings into actionable, simple language for diverse stakeholders including non-technical teams.