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Tier-1 brand, Bengaluru metro, and mid-level L2 managed services role create high applicant competition.
Security operations skills transferable across industries but need tooling and domain knowledge.
Requires managed-services experience and ServiceNow familiarity but no explicit years or certifications.
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Ensure security infrastructure systems remain operational through monitoring, incident identification, investigation, and resolution within SLA.
Manage client requests and tickets with technical expertise, including second-level support and escalation triage.
Collaborate with automation teams to optimize and automate tasks, contribute to change management, and support project work as needed.
Experience with managed security services and security infrastructure support.
Working knowledge of ticketing tools, preferably ServiceNow.
Bachelor's degree or equivalent in IT/Computing or relevant work experience.
Work Experience Required: Not explicitly mentioned in the JD.
Capable of handling technical incident management with a client-focused mindset prioritizing positive client experience.
Strong communication skills across different cultures with adaptability to changing conditions and pressures.
Experience or interest in collaborating with automation teams and managing change processes in security operations.