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Tier-1 brand, metro location, and a common senior operations title increase applicant competition.
Service delivery, PnL and vendor management skills are moderately transferable across industries.
Explicit 10-15 years, PnL, SLA and vendor management requirements raise screening strictness.
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Manage and lead a cross-functional team responsible for executing services segment programs, focusing on customer satisfaction, account profitability, and service delivery performance.
Own end-to-end account management including PnL responsibility, demand forecasting, account health, change management, revenue opportunities, and senior management relationship development.
Drive strategic alignment with customers across multiple levels (local to global), manage risk for medium to high risk projects, and oversee third-party vendor negotiations and service delivery optimizations.
Bachelor's or Master's Degree in Business Administration or related discipline or equivalent experience.
10-15 years of relevant experience or 5-7 years in management roles related to service business management, delivery, or solution architecting.
Proven skills in financial business acumen, customer relationship management at senior levels, and contract knowledge.
Willingness to travel up to 25%. Certifications like PMP and ITIL preferred but not mandatory.
Experienced in managing complex service delivery across multiple disciplines and regions, with strong operational and financial accountability.
Proficient negotiator and influencer comfortable with senior customer leadership and third-party vendor management.
Skilled in developing and executing strategic account plans, risk management on medium to high-risk projects, and driving continuous improvement in service delivery.