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Mid-level, metro location, and generalist application-support title increase applicant competition.
Requires ERP and finance application experience, making cross-industry transferability moderate.
Explicit 2–3 years plus ERP/application experience makes shortlisting moderately strict.
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Identify and troubleshoot application and business process issues using expertise and problem-rooting techniques.
Fulfill service requests such as data management activities, access provisioning, dashboard/report building, and participate in feature testing before release.
Collaborate with stakeholders including solution architects, vendors, and operations teams to resolve issues timely, maintaining service levels and contributing to operational excellence initiatives.
Bachelor's degree in Computer Science, Information Technology, or Business Systems Analyst related field.
2 to 3 years hands-on experience in application support or IT support role.
Good knowledge of ERP systems (e.g., JDE, SAP, MES), Finance applications (e.g., SAP, Coupa, Concur), or Contract management applications.
Ability to adapt to new technologies and support interfaces with multiple systems.
Experience working in fast-paced, dynamic, and matrixed environments collaborating across IT teams, business partners, and vendors.
Strong problem-solving, organizational, analytical, and critical thinking skills with a customer-focused mindset.
Ability to independently prioritize workload based on business impact, urgency, and service commitments with clear communication and collaboration across diverse stakeholders.