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Strong employer brand and Bangalore location increase competition, but CargoWise/EDI niche reduces candidate pool.
Requires CargoWise and EDI logistics domain expertise, limiting cross-industry transferability.
Domain-specific CargoWise and EDI skills required, but no fixed years or certifications specified.
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Provide second and third line support for CargoWise One (CW1) service desk users, including troubleshooting and resolving service level deviations.
Lead CW1 deployments and manage in-country engagements, including implementations in new countries.
Collaborate with onshore and offshore teams for quality transitions; develop functional specifications and maintain comprehensive support documentation.
Bachelor’s or master’s degree in Computer Science, Information Technology, or Engineering.
Technical knowledge and expertise in CargoWise One Workflow design, including event codes, milestones, tasks, triggers, and macros.
Experience with CW1 modules such as Registry, EDI Message, Tag Rules, Workflow Templates, and Buffer Management System.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced with handling and troubleshooting multiple data formats (XML, JSON, EDIFACT, X12, EXCEL, CSV) and EDI communications setup with carriers and airlines.
Comfortable working collaboratively in a dynamic, fast-paced, multicultural environment with both onshore and offshore teams.
Ability to proactively identify improvement opportunities and continuously learn new CW1 features and technology.