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Strong FMCG brand, mid-level generalist operations role in metro with common skillset increases competition.
Order management and supply chain skills are moderately transferable across consumer goods, retail, and ecommerce.
Explicit 3–5 years, bachelor's degree, and domain experience create moderately strict shortlisting filters.
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Own day-to-day management of customer orders and service issue resolution for assigned customers, ensuring accuracy and adherence to timelines.
Act as primary contact for order inquiries via phone, email, and chat, escalating complex issues with detailed context for resolution coordination.
Collaborate cross-functionally with Field Sales, Supply Chain, and logistics teams to enhance process efficiency and customer satisfaction.
Bachelor's degree in Logistics, Supply Chain, Business, or related field.
3–5 years of experience in customer operations, order management, customer service, or supply chain operations.
Proficient with Microsoft Office and customer relationship or order management systems.
Work Experience Required: 3–5 years in relevant customer or supply chain operations roles.
Experienced individual contributor skilled in managing end-to-end customer order operations within consumer goods or supply chain environments.
Demonstrates ability to analyze operational data to identify process improvement opportunities and resolve recurring issues.
Comfortable working across cross-functional and global teams operating in different time zones, including working 3:30PM to 12:30AM shift.