Back
Niche Amazon Connect and Service Cloud Voice expertise plus mandatory certification shrink qualified applicant pool.
Platform- and telephony-specific skills (Amazon Connect, Service Cloud Voice, CTI) strongly limit cross-industry transferability.
Multiple explicit years requirements plus mandatory Salesforce Service Cloud Consultant certification and specific telephony experience raise strictness.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Own and manage Amazon Connect and Salesforce Service Cloud Voice focusing on reliability, scalability, and security of telephony and contact center systems.
Design, build, and maintain IVR/contact flows, routing, voice analytics (Contact Lens), and integration of voice data with Salesforce objects to improve agent workflows and reporting.
Provide production support including on-call rotation, incident response, root-cause analysis, and deliver real-time features and automated reporting dashboards.
6–10+ years in telephony/contact center engineering with 4+ years hands-on Amazon Connect and 3+ years Salesforce Service Cloud Voice experience.
Certified Salesforce Service Cloud Consultant required with 3+ years Salesforce Administrator experience focused on Service Cloud and Service Cloud Voice.
Strong expertise in Amazon Connect (contact flows, routing, Contact Lens) and Salesforce Service Cloud Voice (Omni-Channel, agent setup, transcripts).
Work Model: Hybrid onsite at designated Regal Rexnord location with flexibility to work remotely.
Experienced with AWS services (Lambda, CloudWatch, IAM) and telephony fundamentals (SIP, RTP, PSTN).
Ability to translate business needs into resilient technical solutions within an Agile/Scrum environment and collaborate cross-functionally.
Strong background in Salesforce automation tools, data model understanding, and supporting integrations between Amazon Connect and Salesforce.