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Tier-1 employer and Pune metro increase visibility, but senior specialized leadership reduces applicant density.
Deep ITSM, ServiceNow, and 24x7 operations experience means moderate cross-industry transferability for large enterprises.
Explicit 15+ years, 8+ years ServiceNow and 24x7 leadership mandate strict technical and experience filters.
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Define and drive ITSM platform strategy and product support standards across the organization.
Lead and develop a team responsible for service delivery and operational excellence with ITSM tools like ServiceNow.
Manage compliance, automate operations, and collaborate cross-functionally to enhance service efficiency and resilience.
8+ years leadership experience in IT Service Management or Business Application Service Delivery in a large global organization.
8+ years experience leading globally distributed teams supporting 24x7 operations.
8+ years hands-on experience with ServiceNow platform.
15+ years technical experience in IT software development and operations.
Experienced in transforming IT Operations and ITSM practices at scale with strategic roadmap development skills.
Capable of managing cross-functional teams and complex projects within a large enterprise environment.
Strong communicator able to engage diverse audiences including audit, compliance, and technical stakeholders.